HKMacs is run by Vince Loden, a former IT manager for a major international bank who has operated as an independent IT consultant for the last 15 years. He has expertise in each and every OS X version, as well as OS X servers and iOS devices.
Past corporate clients include The Walt Disney Company (Asia Pacific) Limited, ActiveCare Pharmacy and The Living Group Company. Vince has established OS X networks for businesses of all sizes – and serves both organisations and individuals with a wide variety of Macintosh computer and Apple system support needs.
The three levels of technical support provided by HKMacs come under the following subject headings: Proactive, Partnered and Ad hoc.
Proactive support contract arrangements offer regular onsite visits that cover:
- Upgrading and servicing computers
- Emergency call-out response and troubleshooting
- Email, telephone and remote access support
Partnered support provides backup for in-house IT staff, while Ad hoc service addresses the needs of companies and individuals not requiring a formal contract.
What makes HKMacs so popular is that Vince is prepared to visit home or office to work on any Mac or other iOS device.
Lastly, your data could be at risk! Computers and backup systems crave regular maintenance – and software must be updated periodically to fend off increasingly menacing malware.
SPECIAL NOTE: Older Macs can be upgraded by installing a solid-state drive (just 10 seconds to boot up, with applications opening instantly) and increasing RAM.